We offer only the highest quality products. If you are not satisfied with a product you buy from us, we will refund your money within the first 20 days after your purchase provided that you contact us for a Return Material Authorization (RMA) prior to returning your purchase. Return Material must be received at IO Products no later than two weeks after RMA is issued. Items returned without a duly issued RMA will be refused. There is a ten percent restocking charge for returned products. No refund will be paid for products that have been damaged through mishandling or abuse. Returned products MUST be properly packed in the original packing material and must include all items shipped with the product including software, manuals etc. Electronic products such as duplicators, printers and recorders must be in new condition. A refund will be made after we receive the returned material and confirm its condition. If returned material is damaged in shipment due to improper packing, the warranty or refund may be void and the damaged material will be returned to you in the condition it was received. sales@ioproducts.com To place an item into your shopping basket, simply press the "order" button for the item you wish to order. You can then choose to complete your order information and place the order via our secure encrypted order system, or you may continue shopping and add other items to your shopping basket before completing your order. To view the contents of your shopping basket, or to complete your order, press the "show order" button on the left-hand navigation bar. When viewing your order screen, you may change the quantity of an item ordered or delete an item from your order. If you wish to add additional items to your order, return to the appropriate product section and select the "order" button for the item you wish. It will be added to the contents of your shopping basket. When you are ready to place your order, press on the "Place Secure Order" button and complete the remainder of the order form. If you prefer, you may also place an order by Email, fax or telephone. For your convenience, the numbers are shown below. You may also mail your order with a check or money order to: IO Products Unique Media 2991 Corvin Dr. Santa Clara, CA 95951 We will ship your order as soon as your check clears our bank. We accept payment by VISA, MasterCard, American Express, Diners Club, Optima or Discover Card. When you fill in the order information, you may choose your preferred method of shipment. The shipping charges are automatically calculated and shown on your order. Since shipping rates vary widely to various international destinations, we will notify you by Email of the shipper and the shipping charge after we receive your order. We will enter the order only after you inform us that you agree to the shipper and shipping charges. This is to protect your interests so that there are no surprises with respect to the shipping charges. You may also be required by the country into which you import product to pay a duty on the shipment. Sales tax will be added for shipments within California. All product warranties are for the term provided by the manufacturer or nine months, whichever is greater. Products with defects during the first 30 days after shipment may be returned for replacement. During the remainder of the warranty term, the choice of repair or replacement is at the sole option of IO Products. If an item is replaced, the original warranty date remains in effect; it is not extended by virtue of the replacement. An RMA number must be obtained prior to returning defective products by calling (800) 550-9876. Please have the order number, item number and a description of the defect available when you call. Items returned under warranty should be freight prepaid by the buyer. We will pay the freight charges on the return shipment to you. |